Thank you for choosing SV STARRYVOW JEWELRY. We are honored to accompany you on your luxury journey. To ensure an exceptional, worry-free shopping experience, we provide fully insured, complimentary delivery along with transparent fulfillment timelines.
If you have any questions or require assistance tracking an active order, please contact our dedicated concierge team at support@svstarryvowjewelry.com.
To provide a seamless experience, we offer complimentary standard shipping and full-value delivery protection on all orders. Your package is fully insured by SV STARRYVOW JEWELRY against physical damage or loss during transit until the exact moment it is signed for at your designated delivery address.
⚠️ Important Delivery Note: To protect your investment, all orders require an adult signature upon delivery across all carriers (FedEx, DHL, UPS, and USPS). A recipient must be present during the delivery window. If a package is returned to us after multiple failed delivery attempts, the buyer will be responsible for all outbound and return shipping fees required for re-delivery. In these instances, standard return requests will not be approved.
🔒 Post-Delivery Liability: Once a package receives a successful signature confirmation from the carrier at your designated shipping address, our insurance coverage concludes, and legal title transfers entirely to the recipient. SV STARRYVOW JEWELRY cannot be held liable for packages that are stolen, misplaced, or lost subsequent to a documented carrier signature delivery (including packages signed for by building managers, front desks, neighbors, or hotel concierge staff).
Every order placed with our atelier is subject to our mandatory secure verification process to ensure perfect customization accuracy and prevent fraudulent activity.
Following your order placement, our concierge team will reach out via email to personally verify your details. Your order will not enter production or processing until you explicitly confirm the following via email:
Shipping address, recipient name, and contact details.
Item specifications, center stone custom selections, quality standards, and grading certificates.
Production lead times, custom configurations, and estimated delivery windows.
Our customer service team will send daily reminder emails for 5 to 7 consecutive business days. If we receive no response or confirmation after 7 business days, your order will automatically be canceled and fully refunded for security purposes.
Your total delivery window is calculated as: Order Processing/Production Time + Transit Time. Processing timelines begin only after your order successfully completes the secure Order Verification step.
Timeline: Dispatched within 3–5 business days following successful payment and order verification.
Fulfillment Operations: Please note that our fulfillment facility operates strictly Monday through Friday. Orders placed or verified after 2:00 PM EST on Friday, or over the weekend, will begin processing on the following business day.
Timeline: Because our luxury pieces are meticulously handcrafted to order, production typically requires 7–10 business days (often sooner) depending on the design and center stone complexity.
Modifications: Laser engraving adds 1 additional business day. Custom center stone replacements, sizing alterations, or major structural design modifications will require additional production days, which will be detailed during your verification phase.
Holidays: Orders verified on weekends or U.S. holidays enter production on the following active business day.
If you are ordering for an upcoming engagement, wedding, or milestone event, expedited rush production is available for a manufacturing surcharge. This fee applies directly to accelerating your handcrafted production time, not the transit method. Please contact our team before checkout to confirm expedited lead times and surcharge totals; our team will manually adjust your order invoice.
We partner with premier global carriers—including DHL, FedEx, UPS, and USPS—to ensure secure, swift transit based on your specific destination.
Mainland U.S. & Select International Destinations: Free Standard Shipping (3–7 business days average transit).
Tracking Activity: Your shipment confirmation email will contain a tracking number that activates within 24 hours (activation may take longer during major peak holiday shopping seasons). Carrier systems can take 48–72 hours to post structural tracking updates. If an anomaly occurs, our email support team will investigate and resolve it within 48 business hours (Monday–Friday).
Extended Deliveries: Remote rural areas may require an additional 4–9 business days in transit. Custom clearance inspections may also occasionally extend delivery windows outside our control.
Global Footprint: We ship throughout the United States, Canada, and over 200 countries worldwide. For a full list of restricted international delivery territories, please contact customer service.
Exclusions: We currently do not deliver to Alaska, Hawaii, Colorado, Puerto Rico, or Guam.
P.O. Boxes & APO/FPO/DPO: For security and signature requirements, delivery to P.O. Boxes, military addresses, or forwarding service boxes is strictly unavailable.
Hotels & Cargo Forwarders: Shipping to hotels or third-party logistics forwarding services is subject to strict verification constraints. Please consult customer service prior to purchase to prevent delivery failure.
Once a parcel has been dispatched according to your verified details, address rerouting cannot be guaranteed. Any carrier-imposed rerouting fees at the destination shall be borne by the buyer. SV STARRYVOW JEWELRY assumes no liability for incidents, delays, or losses caused by transit address modifications requested directly with the carrier by the customer.
We believe luxury service should be absolute. To ensure an elite experience, SV STARRYVOW JEWELRY covers all applicable sales taxes, import duties, VAT, and customs fees across both U.S. and international destinations.
To maintain this seamless clearance, buyers must provide full, prompt cooperation if local customs authorities request supporting identity or document verifications.
Failure to Cooperate: If a shipment is held, abandoned, or returned because the buyer refuses to cooperate with local customs or provide requested verification information, all associated return shipping, customs, and holding fees will be deducted from the merchandise value. For Made-to-Order custom items, no refunds will be issued under these circumstances.
Atelier Accountability: If a parcel is rejected or returned due to a damaged item or a fulfillment error on our part, SV STARRYVOW JEWELRY will assume 100% of the return and customs expenses to correct your order immediately.
Once an order has completed the secure Order Verification phase, structural raw materials and artisanal labor are immediately allocated. Our cancellation policies protect these specialized production workflows:
Because these pieces are uniquely engineered and handcrafted for you, all Made-to-Order, custom engraved, personalized, and special-order jewelry items are Final Sale and non-refundable once the Order Verification phase is complete.
The following progressive schedule applies only to ready-to-ship inventory items that have completed verification but have not yet left our facility:
Within 24 Hours of Verification (Pre-Packaging Stage): Eligible for cancellation and a 100% full refund with zero fees.
Between 24 and 48 Hours: Subject to a 30% restocking fee to cover precision staging, sizing, and preliminary bench jeweler labor preparation.
After 48 Hours (Prior to Shipment Dispatch): Subject to a 40% total fee (30% restocking fee plus a 10% operational administration loss fee).
Post-Shipment Dispatch: If the item has already left our facility, the customer assumes responsibility for all outbound shipping costs. The parcel must be signed for upon delivery, and a return request must be formally submitted within 14 days of receipt. These returns are subject to a 30% restocking fee, all original outbound and return shipping expenses, and any applicable import duties.
If an item marked "Ready-to-Ship" is temporarily out of stock, our team will notify you during order verification. You may choose to wait for the prioritized restock or cancel the item for an immediate, 100% full refund with no fees.
If you need to adjust design parameters (size, center stone, accent stones, metal details), you must finalize these modifications before or during the Order Verification stage. Once verification closes and production begins, design adjustments are no longer possible.
While we maintain exceptional logistics partnerships, SV STARRYVOW JEWELRY cannot be held liable for transit delays caused entirely by third-party carrier backlogs, peak seasonal shipping volumes, or unexpected force majeure events (including carrier strikes, natural disasters, global supply chain shortages, or sudden customs policy shifts). If your delivery encounters a delay, notify us at support@svstarryvowjewelry.com, and we will launch an immediate investigation with the carrier.
To submit an insurance claim for an item completely lost or physically damaged during transit, you must contact customer service with your tracking number and clear photos of the inner/outer packaging and the damaged merchandise within 7 business days of the delivery date or official carrier loss notice. Validated claims will be settled within 7 business days via priority product replacement or a full refund. This policy does not apply to superficial scratches or wear occurring after signature receipt.
At SV STARRYVOW JEWELRY, we are proud to be part of your lifetime milestones. If your order is a surprise proposal or a sensitive gift, please inform our team during verification or contact us directly. We will happily arrange discreet, neutral outer packaging completely free of brand logos or jewelry descriptions to keep your secret perfectly safe.
Email Concierge: support@svstarryvowjewelry.com
Atelier Support Line: +86 188 2467 5296
Yes, an adult signature is mandatory for all deliveries. Because your fine jewelry pieces are of exceptional value, we enforce a strict signature-required policy with all our shipping partners, including FedEx, DHL, UPS, and USPS. This security protocol ensures that your high-value masterpiece is never left unattended on a porch, doorstep, or in a communal mail area. A recipient must be physically present at your confirmed delivery address during the carrier's delivery window to sign for and accept the parcel. If you cannot be present, please contact our concierge team before dispatch to discuss secure carrier hold options.
Yes, but address modifications can only be finalized during your secure Order Verification phase. To protect our clients from identity theft and payment fraud, your shipping details become permanently locked the moment your personalized Order Verification email confirmation is closed. Once a parcel has officially left our manufacturing facility and entered the carrier's logistics network, address rerouting cannot be guaranteed. Any rerouting surcharges or holding fees imposed by the carrier due to a late address modification request will be the sole responsibility of the buyer. SV STARRYVOW JEWELRY cannot provide structural support or insurance coverage for delivery failures caused by post-dispatch transit changes.
Your package is 100% insured by our atelier until a signature is collected at your door. We provide complimentary full-value transit protection on every single order. In the rare event that a package is structurally damaged or officially declared lost by the carrier prior to delivery, our insurance safety net covers the loss completely. To initiate a successful claim, simply contact our concierge team within 7 business days of the delivery date or official carrier notice, providing your tracking number and clear photographs of the outer packaging and damaged contents. Validated claims are resolved swiftly within 7 business days via priority item replacement or a full refund.
Our transit insurance coverage concludes immediately upon a documented carrier signature receipt. The moment an adult signs for the package at your confirmed shipping address, legal title and physical ownership of the merchandise officially transfer to you. SV STARRYVOW JEWELRY cannot assume legal liability or issue refunds for high-value items that are stolen, misplaced, or lost subsequent to a documented carrier signature delivery. This includes instances where a package is securely signed for by an apartment building manager, front desk staff, a family member, a neighbor, or a hotel concierge on your behalf.
Order verification ensures absolute customization accuracy and provides a critical layer of fraud protection. Because our fine jewelry represents a significant financial investment, every order is subjected to our secure validation protocol before any metal is cast or stock is moved. Our concierge team will reach out via email within 24 hours of your purchase to have you personally confirm your ring sizing, center stone grading standards, and billing details. This process eliminates costly production errors and protects your credit account from unauthorized use. Please note that your estimated crafting and delivery timelines will begin only after this brief verification step is successfully completed.
No, we cannot ship to P.O. Boxes, military addresses, or third-party cargo forwarding services. Due to the high-value nature of our pieces and our strict carrier requirement for a physical adult signature, we are entirely unable to fulfill orders addressed to P.O. Boxes or localized military installations. We require a verifiable residential or corporate street address for every shipment to maintain active insurance coverage during transit. If you place an order utilizing a restricted or third-party forwarding service address, your order will be paused during the verification phase until a secure physical delivery location is provided by you.
No, SV STARRYVOW JEWELRY completely pre-pays all applicable sales taxes, VAT, and international duties. We believe a premium luxury experience should be completely free of hidden post-purchase expenses. Whether your order is shipping within the United States or to one of our 200+ international destinations, our atelier covers 100% of the customs clearance fees, brokerage costs, and import taxes. To maintain a smooth clearance path, you must cooperate fully if local customs authorities require basic identity confirmation. If a parcel is abandoned or returned because a buyer refuses to cooperate with standard customs documentation, those return expenses will be deducted from the refund total.
Tracking numbers typically take 24 to 48 hours to display structural updates on carrier web systems. Once your order completes production and passes our final quality inspection, a shipping label is generated, and an automated shipment confirmation email is sent to you. However, initial tracking movement will not appear immediately. Carriers require time to scan the parcel into their regional sorting facilities. During peak holiday seasons or major shopping periods, carrier systems can experience data backlogs, extending this window to 72 hours. If your tracking fails to update after 3 business days, notify our team, and we will launch an official inquiry.
Yes, expedited rush manufacturing is available for an additional premium surcharge. If you have a fixed deadline for a milestone event, please reach out to our concierge team prior to checking out. We can manually adjust your invoice to include our Rush Priority Service, which accelerates our traditional handcrafted workshop timelines. Please keep in mind that this surcharge applies directly to prioritizing your piece on our master jewelers' benches, not to the transit method itself. Because all shipments travel via our fastest complimentary fully-insured carrier routes, accelerating the physical crafting phase is the most effective way to guarantee an early arrival.
Yes, we provide completely discreet, unbranded outer packaging upon request. We understand that fine jewelry often marks life's most intimate secrets and surprise milestones. If you notify our team during your order verification phase, we will ensure your shipment is dispatched in a completely neutral outer box. This special packaging features no external branding, logos, or jewelry descriptions on the shipping label, keeping the valuable contents hidden from curious eyes. The luxury SV STARRYVOW JEWELRY presentation boxes and certificates remain safely nestled inside, ensuring your presentation moment remains absolutely flawless and unexpected.
Fully insured delivery with all taxes and duties completely covered. Experience absolute peace of mind as your high-value masterpiece travels securely from our atelier straight to your doorstep.
Investing in forever. Every masterpiece is backed by an enduring lifetime craftsmanship warranty and an absolute authenticity guarantee, featuring meticulously certified stones and master-artisan grading.
Not perfectly suited? Ready-to-Ship items may be returned within 14 days of delivery. Enjoy a seamless return process as we guide you through our standard evaluation and restocking terms.
