Thank you for choosing SV STARRYVOW JEWELRY. We take immense pride in our artisanal craftsmanship, meticulous attention to detail, and dedication to creating heirloom-quality jewelry meant to last a lifetime.
To ensure absolute transparency, protect our workshop's dedicated labor, and foster mutual trust, we have established the following comprehensive framework governing returns, exchanges, and order cancellations. By completing your checkout and finalizing payment, you explicitly acknowledge, understand, and unconditionally agree to all timelines, fee structures, and non-refundable provisions detailed herein. All after-sales proceedings and disputes shall be governed exclusively by this official policy.
To preserve our premium design standards and protect the workshop from policy abuse, our framework strictly distinguishes between ready-to-ship stock, standard catalog pieces, and bespoke creations.
Eligibility: Return requests are accepted exclusively for Ready-to-Ship Orders. This applies solely to finished jewelry manufactured strictly to our standard catalog specifications, standard band sizes, and default precious metal/gemstone options selected directly from our official storefront dropdown menus without modifications.
Timeline: Formal requests must be initiated within 14 consecutive calendar days commencing from the exact date the carrier logs the shipment as "Delivered."
Expiration: Any request submitted after this 14-day window has elapsed will be permanently declined.
The following items represent permanent final sales and are strictly ineligible for return, exchange, or partial refund under any circumstances:
Fully Bespoke Custom Creations: One-of-a-kind fine jewelry pieces developed outside our standard catalog, crafted entirely from customer-submitted sketches, concepts, or unique design directions.
Semi-Custom Modified Designs: Jewelry based on existing catalog styles that have been altered to personal specifications (including but not limited to: custom sizing outside standard offerings, gemstone substitutions, band profile modifications, personalized text/monogram engravings, or internal gemstone inlays).
Made-to-Order Catalog Items: Premium pieces crafted on-demand to our public catalog specifications but initiated specifically upon your order placement.
Clearance & Promotional Merchandise: Any item designated as "Final Sale," discounted vault items, sample sales, single stud earrings, and digital or physical gift cards.
Cross-Border & International Shipments: All orders delivered outside our primary domestic shipping jurisdiction.
Completed Layaway Installment Orders: Orders secured via a layaway payment plan where production has already been completed are treated as final sale. (Unproduced layaway orders may be canceled subject to the cancellation fees outlined in Section 7).
To deter unauthorized temporary wear (such as usage for photoshoots, content creation, or events), all returned merchandise must pass a rigorous multi-stage physical and gemological evaluation upon arrival at our facility.
To qualify for a refund, items must satisfy the following factory-new criteria:
Pristine Unworn State: The jewelry must be completely unworn, unaltered, and free of surface abrasions, micro-scratches, oxidation, cosmetic residues, or structural warping.
Gemstone Integrity: All factory-set diamonds and gemstones must be fully intact, secure, and unaltered. Any piece exhibiting loose, missing, or privately substituted stones will be rejected immediately.
Third-Party Alterations: Any item resized, soldered, re-engraved, polished, or structurally manipulated by the buyer or an independent third-party jeweler will be instantly disqualified from refund eligibility.
Intact Brand Security Elements: All original brand security tags, tamper-evident seals, and hang tags must remain fully intact and attached to the jewelry exactly as delivered.
Returns must be accompanied by our complete signature packaging suite: the outer shipping container, luxury jewelry box, protective fabric pouch, official diamond/gemstone grading certificates, and appraisal documentation.
Missing Documentation: Returns lacking original gemological certificates or security tags will be rejected in full.
Incomplete Packaging Fee: If the jewelry passes structural and gemological inspection but the accompanying luxury branded packaging is incomplete or damaged, a flat $300 packaging replenishment fee will be deducted from the final refund balance to cover reproduction and procurement overhead.
Promotional Items: All complimentary gifts, jewelry care kits, and promotional accessories included with the original purchase must be returned in full. Missing items will be deducted at their full retail value.
Independent Gemological Arbitration
In the event of a dispute regarding the origin of merchandise damage, a comprehensive evaluation report issued by an independent, certified third-party gemological laboratory—jointly commissioned by both parties—shall serve as the definitive binding standard. Inspection and shipping costs associated with arbitration shall be borne entirely by the at-fault party.
Abrasions, faded rhodium or gold plating, bent prongs, distorted bands, or chipped gemstones resulting from daily wear, manual labor, physical impacts, improper storage, or customer mishandling are classified as customer-induced damage rather than manufacturing defects. Such items are strictly ineligible for returns, refunds, or complimentary exchanges.
Returns executed due to buyer preference (including subjective dissatisfaction, style misjudgment, incorrect self-sizing, or post-purchase regret) incur dedicated recovery fees to offset unrecoverable workshop labor, artisan time, and operational logistics.
Base Restocking Fee: Because our pieces are individually handcrafted, a flat 30% restocking fee applies to all approved, non-defective preference returns.
Tiered Production Recovery Fees: To offset dedicated workshop production scheduling, a specialized fee is assessed based on the item’s original retail value:
Retail value $500 or under: $80 production fee
Retail value above $500 up to $2,500: $148 production fee
Retail value above $2,500 up to $10,000: $160 production fee
Retail value above $10,000: $200 production fee
Restorative Workshop Charges: If an eligible return item requires minor professional refinishing, deep cleaning, or setting adjustments to return it to pristine, vault-ready condition, additional repair fees will be assessed strictly based on actual artisan hours and raw metal costs.
For all returns driven by personal preference rather than verified manufacturing errors, the buyer is solely responsible for the following financial deductions:
Tiered Return Label Administrative Fees: To ensure maximum transit security and insurance compliance, our brand issues fully insured, trackable return shipping labels. The cost of this specialized logistics service is tiered by the order's pre-discount subtotal and deducted directly from the refund:
Subtotal $500 and under: $30 deduction
Subtotal $501 – $999: $45 deduction
Subtotal $1,000 – $2,499: $60 deduction
Subtotal $2,500 – $4,999: $75 deduction
Subtotal $5,000 and above: $85 deduction
Cross-Border Surcharges: The buyer is fully responsible for all import duties, tariffs, customs clearance fees, and brokerage costs incurred during the return shipment to our international distribution facilities.
Outbound Logistics Clawback: SV STARRYVOW JEWELRY absorbs premium outbound shipping costs (via DHL, UPS, or FedEx) at checkout as a courtesy upon successful completed sales. For preference-driven returns, this complimentary service is revoked, and the actual outbound shipping costs incurred by the brand will be withheld from the final refund.
Absolute Maximum Deduction Cap
The cumulative sum of all applicable restocking fees, production fees, administrative expenses, and shipping clawbacks applied to a preference-based return shall never exceed 50% of the item’s original retail price.
To support our commitment to environmental sustainability, all return authorizations, shipping templates, and step-by-step guidelines are administered exclusively via paperless digital channels.
Buyers must strictly follow this protocol to ensure safe transit and processing:
Social media direct messages, live storefront chats, or verbal communications do not constitute formal return registration. You must submit a formal request to our dedicated returns channel: returns@svstarryvowjewelry.com (with support@svstarryvowjewelry.com carbon-copied). Your email must contain:
Unique order identification number and registered checkout email address.
Clear specification of intent (Standard Return, Equal-Value Exchange, or Paid Resizing).
High-resolution, clear macro photographs and a continuous, uncut video showing all angles of the item, its tags, and packaging to verify its pristine, unworn state.
Digital transaction receipt or official proof of purchase.
Our quality assurance team will evaluate your digital submission within 3 business days to confirm eligibility and determine liability. Upon formal approval, you will be issued a unique Return Merchandise Authorization (RMA) number, an official trackable shipping label template, and the precise coordinates of our secure inspection facility.
Critical Warning: Our secure intake facility address differs from our general corporate and marketing office addresses. Do not ship packages without an official RMA number clearly marked on the exterior. Unsanctioned, self-shipped returns will be rejected immediately at our intake docks.
Unauthorized packages will be held in secure warehouse storage for a maximum 30-day retention period, during which the buyer must settle all administrative, storage, and return freight costs to reclaim the item. Unclaimed items after 30 calendar days will be legally abandoned and disposed of at our discretion without indemnity.
Clearly write your unique RMA number on the exterior of the sealed shipping box. Obscure or cross out all original outbound labels, barcodes, and transit stickers to prevent routing errors.
SV STARRYVOW JEWELRY does not provide complimentary packaging materials, tape, or filler.
Mandatory Counter Drop-Off: Return packages must be physically handed over to an authorized commercial courier representative at an official retail location. Do not utilize unattended drop-boxes, self-service parcel lockers, or third-party collection points. We accept zero liability for items lost or stolen from unmanned locations.
Ensure the station agent scans the barcode to activate real-time tracking data before departing. Retain your physical receipt permanently as your primary proof of transit.
Value Insurance Notice: If the declared value of the jewelry exceeds USD 50, we strongly advise purchasing third-party transit insurance for its full replacement value. The buyer retains sole title and risk of loss for all return shipments until physical intake confirmation at our facility.
Our secure distribution center must physically receive the return package within 14 calendar days from the exact date your RMA approval email was issued. Failure to deliver the package within this timeframe permanently nullifies the return authorization.
Visual Documentation Log
Every package received at our distribution hub is unboxed and inspected under continuous, high-definition video surveillance. This visual evidence is preserved securely for 90 calendar days as definitive proof for dispute resolution.
Upon physical delivery, our Quality Assurance inspectors will complete a thorough visual, gemological, and structural evaluation within 7 business days. Items passing inspection move to our laboratory for professional medical-grade sanitization, ultrasonic deep cleaning, and minor surface restoration before being reintegrated into secure vault inventory.
If an item fails condition checks, the refund will be denied, and the buyer must finance return freight to reclaim the piece.
Approved refunds (minus all applicable policy-mandated deductions) are automatically credited back to the original payment instrument used at checkout. Due to the complex verification networks of international credit card processors and clearing houses, funds may take up to 4 consecutive calendar weeks to post to your statement.
These intervals are dictating entirely by third-party financial networks and remain wholly outside our operational control. If a credit remains missing after 28 calendar weeks, our team will initiate a formal trace request with our payment gateway provider upon your written request.
Prior to contacting our support staff regarding an outstanding refund, please execute the following verification steps:
Log in to your account dashboard to review pending credits or incoming holding statements on your financial portal.
Contact your card-issuing bank or payment merchant directly and request a review of pending electronic fund transfers (EFT) or settlement queues, as internal banking holds often delay final posting.
If these steps yield no resolution, contact support@svstarryvowjewelry.com with your order number for prioritized internal tracing.
If a component exhibits a genuine, substantial manufacturing defect, SV STARRYVOW JEWELRY will execute a complete replacement at no cost to the buyer and reimburse valid return transit shipping costs.
Strict 14-Day Claim Window: Defect claims must be filed via email to support@svstarryvowjewelry.com (Subject Line: EXCHANGE - DEFECT) or via official live storefront channels within 14 consecutive calendar days of delivery. Claims submitted beyond this window are ineligible for complimentary remedy.
Evidentiary Requirements: Submissions must include the order number, a detailed description of the structural failure, and clear macro photographs/video documenting the fault.
Recognized Manufacturing Defects:
Fractured, split, or detached precious metal gemstone prongs.
Severed, cracked, or structurally unstable ring shanks/bands.
Loose, structurally un-bonded, or missing factory-set gemstones upon immediate unboxing.
Verifiable structural or dimensional variance exceeding allowable tolerances against signed custom design contract specifications on file.
If you wish to exchange an item due to personal preference, you must obtain pre-clearance from our support staff. The original item must be returned in flawless, unworn factory condition with all security tags attached, and must successfully pass our intake inspection.
For all preference-driven exchanges, the buyer shall bear:
An additional flat 30% preference loss surcharge.
All outbound and return shipping fees, plus administrative return label costs.
All applicable cross-border tariffs, customs handling fees, and import duties.
The standard 30% restocking recovery fee alongside the clawback of original outbound shipping costs absorbed by the brand.
Tracking Mandate: Preference exchanges must utilize a fully trackable courier service. Packages shipped without verifiable digital tracking will be suspended indefinitely.
One-of-a-Kind Geological Traits: A defining attribute of naturally mined diamonds, salt-and-pepper diamonds, and colored precious gemstones is that no two specimens possess identical color saturation, hue depth, internal veining, or geometry. These variations are permanent geological markers that render your piece uniquely your own.
Natural Inclusions: Earth-mined minerals develop unique internal inclusions, crystalline growth lines, micro-veins, and carbon charting over millions of years of subterranean crystallization. Our workshop celebrates these natural signatures and does not enforce sterile mass-production uniform uniformity. These natural characteristics are frequently visible to the unaided eye under standard lighting environments.
Artisan Screening: Every gemstone undergoes meticulous hand-screening by our staff gemologists prior to setting to ensure optimal structural durability and fire. Minor internal inclusions or subtle tonal variations do not compromise the stone's structural matrix or lifespan. Consequently, these innate geological signatures are not categorized as manufacturing defects and do not qualify for returns or complimentary modifications.
Defect Distinction: Severe anomalies—such as through-running structural cleavages that threaten the integrity of the stone or a complete mismatch against signed carat weight specifications—remain fully covered under our manufacturing guarantee.
Magnified Macro Photography: Storefront imagery is digitally magnified to display intricate pavé placement, milgrain detailing, and metal finishes. Minor dimensional variations between high-magnification screens and physical items are expected; precise millimeter measurements are provided on every product layout page. Physical handcrafted dimensions shall prevail.
Artisan Crafting Tolerances: All handcrafted precious metal items carry an allowable dimensional tolerance of ±0.2mm for sizing, width, and final weight variables.
Display Divergence: Our media assets are shot under professional studio lighting. Actual color presentation may vary due to user monitor profiles, mobile device screen calibrations, or ambient light. Return or exchange claims based on minor studio-to-ambient color shifts will be processed as preference-driven returns.
Prior to Order Confirmation: Cancellation requests for any order class (Ready-to-Ship, Made-to-Order, Bespoke) are accepted without penalty prior to our formal digital order confirmation being issued. Contact support@svstarryvowjewelry.com immediately.
Post-Confirmation Restrictions: Once an order is formally confirmed and enters our operational workflow, Made-to-Order, Bespoke Custom creations, and final sale items cannot be canceled. Confirmed Ready-to-Ship items will follow our standard return rules.
Custom Production Cancellation Surcharges:
Custom work canceled prior to metals/gemstones allocation: A 20% material reservation recovery fee is withheld.
Custom work entering casting, modeling, or semi-finished fabrication: A 50% workshop production fee is withheld.
Fully completed custom creations: Non-cancellable and non-refundable.
Fee Purpose: Cancellation fees are non-punitive and exist solely to recover sunk costs, including specialized design labor hours, blocked raw metal allocation, and precious gemstone material holding fees. Supporting invoices and labor logs are available upon request.
To maintain an equitable and sustainable ecosystem, SV STARRYVOW JEWELRY continuously reviews individual return histories, return-to-purchase ratios, and instances of serial preference returns. We reserve the exclusive right to permanently suspend checkout privileges, cancel pending shipments, or deactivate client accounts if buying behavior indicates chronic policy exploitation. Clients may formally appeal a restriction notification via email within 15 calendar days of receipt.
By checking the terms acknowledgment box and finalizing your financial transaction on our store platform, you explicitly consent to all tiered restocking fees, production recovery charges, preference surcharges, and return administrative deductions. You recognize these costs as legitimate, non-punitive operational remedies for handcrafted fine jewelry, and you explicitly waive your right to initiate credit card chargebacks, bank payment reversals, or merchant gateway disputes regarding policy-compliant deductions applied to preference returns.
In strict accordance with California Civil Code § 1723 and New York General Business Law § 218-a, SV STARRYVOW JEWELRY conspicuously presents its 14-day return boundaries, restocking fee frameworks, and bespoke final-sale exclusions prior to purchase authorization.
This contract and all subsequent after-sales interactions shall be governed exclusively by the laws of the State of California, without regard to conflict of law principles. Any unresolved disputes arising from this agreement shall first undergo formal good-faith negotiation via email; if unresolved, claims must be adjudicated within the small claims court systems of the State of California.
Our specialized concierge team is fully available to assist with policy explanations, sizing verifications, and custom order reviews.
Corporate & General Concierge Email: support@svstarryvowjewelry.com
Secure Inbound Returns Email: returns@svstarryvowjewelry.com
Official Global Contact Lines:
+852 6369 8727
Operational Hours: Monday through Friday, 9:00 AM – 5:00 PM Eastern Standard Time (EST). All electronic inquiries are processed in chronological order within 24 to 48 business hours.
We accept returns on eligible Ready-to-Ship items (standard stock pieces with no custom alterations or personalized engravings) within 14 consecutive calendar days of delivery. To protect our workshop's dedicated labor, approved preference-driven stock returns are subject to a standard 30% restocking fee plus tiered production recovery fees. All returned items must arrive in pristine, unworn factory condition with all original brand tags, security seals, and gemological certificates fully intact.
Because our jewelry is meticulously handcrafted to order, the following categories represent a permanent final sale and cannot be returned, exchanged, or partially refunded under any circumstances:
Fully Bespoke Custom Creations: Pieces crafted entirely from your independent drawings, sketches, or unique design concepts.
Semi-Custom Modified Designs: Standard styles altered to your requirements, including gemstone substitutions, band profile changes, or custom text/monogram engravings.
Made-to-Order Catalog Items: Premium pieces crafted on-demand strictly according to our shop's public catalog specifications.
Marked Clearance Merchandise: Items explicitly labeled "Final Sale," discounted vault/promotional goods, single stud earrings, and store credit gift cards.
International Shipments: All fully cross-border international orders.
You may request a cancellation for any order class at any time before formal order confirmation is finalized. Once an order is confirmed and enters our operational workflow, Ready-to-Ship orders follow our standard return rules, while Made-to-Order and Bespoke Custom pieces cannot be canceled. Custom pieces canceled post-confirmation but prior to production launch will incur a 20% material reservation fee; custom pieces entering the active fabrication stages will incur a 50% workshop production cost recovery fee. Fully completed custom pieces are completely non-cancellable.
Returned merchandise must pass a rigorous multi-stage physical and gemological evaluation. Items must be in pristine, unworn factory condition, free of any micro-scratches, cosmetic residues, or structural warping. All original brand security tags, tamper-evident seals, and hang tags must remain fully intact and attached. Any item resized, polished, or altered by a third-party jeweler is immediately disqualified.
Returns must be accompanied by our complete signature packaging suite (outer container, luxury jewelry box, fabric pouch, and appraisal documentation). If the jewelry passes inspection but the luxury packaging is missing or damaged, a flat $300 packaging replenishment fee will be deducted from your refund.
Critical Note: Returns lacking original independent gemological grading certificates (such as GIA dossiers) will be rejected in full, as these certificates cannot be re-issued without laboratory re-grading.
To initiate a return, you must submit a formal digital request to returns@svstarryvowjewelry.com (with support@svstarryvowjewelry.com carbon-copied). Your request must include your order number, proof of purchase, and high-resolution photographs/video documenting the pristine, unworn state of the piece. Once approved, you will receive a unique Return Merchandise Authorization (RMA) number and a secure, insured shipping label template. Unsanctioned packages shipped without an active RMA will be automatically rejected at our intake docks.
Upon physical delivery at our secure hub, our team requires up to 7 business days to complete quality assurance evaluations and professional sanitization. Once approved, refunds (minus all policy-mandated restocking and shipping recovery fees) are credited back to your original payment instrument. Due to the processing cycles of international credit card networks and clearing houses, funds can take up to 4 consecutive calendar weeks to officially post to your financial statement.
No. A defining attribute of naturally mined diamonds, salt-and-pepper diamonds, and precious colored gemstones is that no two geological specimens possess identical color saturation, hue depth, or internal veining. These unique inclusions and natural variations are geological markers of authenticity, not manufacturing defects. Furthermore, minor color variances can occur due to studio lighting differences and your personal device's screen calibration.
In the rare event of a genuine manufacturing defect (such as loose factory-set stones, fractured prongs, or unstable ring shanks), we will execute a complete replacement at no cost to you. You must file a formal claim with photographic evidence to support@svstarryvowjewelry.com within 14 consecutive calendar days of delivery. Abrasions, faded gold plating, or bent prongs resulting from daily wear, manual labor, or accidental mishandling are classified as customer-induced damage and do not qualify for complimentary remedies.
Yes. Because every heirloom piece is meticulously hand-refined in our workshop, all fine jewelry items carry an allowable artisan dimensional tolerance of ±0.2mm regarding band sizing, width profiles, and final gold/platinum weight variables. Physical handcrafted dimensions shall prevail as the industry standard.
Fully insured delivery with all taxes and duties completely covered. Experience absolute peace of mind as your high-value masterpiece travels securely from our atelier straight to your doorstep.
Investing in forever. Every masterpiece is backed by an enduring lifetime craftsmanship warranty and an absolute authenticity guarantee, featuring meticulously certified stones and master-artisan grading.
Not perfectly suited? Ready-to-Ship items may be returned within 14 days of delivery. Enjoy a seamless return process as we guide you through our standard evaluation and restocking terms.
