Effective Date: August 4, 2026
Last Updated: August 4, 2026
At SV STARRYVOW JEWELRY ("we," "us," "our"), we respect your personal privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, communicate with our atelier, or make a purchase.
By accessing or using our services, you acknowledge that you have read and understood the practices described in this policy.
We collect personal information directly from you, automatically through your device interactions, and from select third-party partners.
Contact Information: Name, billing address, shipping address, email address, and phone number.
Account Credentials: Username, encrypted passwords, and account security preferences.
Transaction Data: Payment method details (processed securely via PCI-compliant payment gateways; we do not store full credit card numbers), billing history, order records, and order verification communications.
Customization Details: Ring sizes, personalized engraving text, custom design requests, photos, and gemological preferences shared during order consultation.
Customer Support Logs: Communications sent to our concierge team, including emails, messaging logs, and feedback.
Device & Network Data: IP address, browser type, operating system, device identifiers, and internet service provider (ISP).
Usage & Navigation Data: Pages viewed, time spent on pages, referral URLs, clickstream data, search queries on our storefront, and abandoned cart activity.
Cookies & Tracking Technologies: Pixels, web beacons, and local storage elements used to remember your site preferences, maintain your shopping cart, and evaluate marketing campaign effectiveness.
We process personal data strictly for legitimate business purposes, including:
Fulfilling Orders & Services: Processing transactions, verifying order parameters, custom-crafting jewelry, arranging insured shipping, and sending order confirmation/tracking notifications.
Customer Support & Consultation: Managing concierge inquiries, facilitating warranty claims, and coordinating after-sales maintenance or sizing adjustments.
Security & Fraud Prevention: Executing mandatory high-value order verifications, preventing unauthorized transactions, protecting against chargeback fraud, and verifying identity.
Marketing & Brand Communications: Delivering promotional newsletters, personalized product recommendations, and targeted advertisements (subject to your opt-out preferences).
Website Optimization: Analyzing site traffic patterns, improving user interface design, and enhancing overall system performance.
Legal Compliance: Satisfying tax reporting obligations, responding to lawful subpoenas, and enforcing our store policies.
We do not sell your personal information for monetary compensation. However, we disclose data to trusted service providers necessary to operate our business and fulfill your orders:
Logistics & Delivery Partners: Secure international and domestic couriers (e.g., DHL, FedEx, UPS, USPS) to ensure insured physical delivery and signature collection.
Payment Processors: PCI-DSS certified payment gateways and merchant processors to handle checkout authorizations safely.
E-Commerce & Hosting Infrastructure: Cloud service providers, database management hosts, and website platform engines.
Analytics & Advertising Networks: Third-party vendors (such as Google Analytics and Meta Pixels) that assist with site traffic auditing and targeted ad placement.
Professional Advisors & Authorities: Legal counsel, fraud prevention auditors, or law enforcement agencies when required by applicable law or to protect our legal rights.
Our website utilizes cookies and similar tracking technology to optimize your browsing experience.
Essential Cookies: Required for fundamental store functionalities, such as cart retention and secure checkout.
Analytics Cookies: Help us understand how visitors interact with our storefront so we can improve usability.
Marketing & Behavioral Pixels: Used to deliver relevant advertisements across third-party platforms based on your interest in our collections.
You can control cookie preferences directly through your web browser settings. Additionally, you may opt out of personalized interest-based advertising by visiting the Network Advertising Initiative Opt-Out Page or the Digital Advertising Alliance Opt-Out Page.
Depending on your state of residence, you may possess specific legal rights regarding your personal information under state privacy statutes (such as the California Consumer Privacy Act / CPRA):
Right to Know / Access: The right to request details regarding the categories and specific pieces of personal information we have collected about you over the past 12 months.
Right to Delete: The right to request the deletion of personal information we have collected from you, subject to certain legal exceptions (such as fulfilling active orders or tax record-keeping).
Right to Correct: The right to request the correction of inaccurate personal data maintained in our systems.
Right to Opt-Out of Sale/Sharing: The right to direct us not to "sell" your personal information or "share" it for cross-context behavioral advertising.
Right to Non-Discrimination: We will never deny services, charge different prices, or provide a lower quality of service to consumers who exercise their statutory privacy rights.
To exercise any of these rights, please submit a request to privacy@svstarryvowjewelry.com with the subject line "U.S. Privacy Rights Request." We will verify your identity before processing the request.
We implement robust technical and organizational security measures—including SSL encryption, restricted administrative access, and secure tokenized payment processing—to safeguard your personal data from loss, unauthorized access, or disclosure.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, settle customer disputes, maintain historical warranty and appraisal records, and comply with legal or tax obligations.
Because we operate globally and work with international logistics and workshop partners, your personal information may be transferred to, stored, and processed in jurisdictions outside of your home state or country. By using our storefront, you consent to the transfer of information to facility locations that may operate under different data protection standards than your home jurisdiction.
Our website and luxury products are intended strictly for adult consumers. We do not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have inadvertently collected data from a minor without verified parental consent, we will delete that information immediately.
We reserve the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with an updated "Last Updated" revision date. We encourage you to review this policy periodically.
If you have any questions, concerns, or formal privacy requests regarding this policy, please contact our privacy compliance team:
Privacy Email: privacy@svstarryvowjewelry.com
General Concierge: support@svstarryvowjewelry.com
Atelier Line: +852 6369 8727
Hours of Operation: Monday through Friday, 9:00 AM – 5:00 PM Eastern Standard Time (EST)
We employ bank-grade technical and administrative security measures, including 256-bit Secure Sockets Layer (SSL) encryption, restricted administrative access, and tokenized payment processing. Your payment details are transmitted directly to PCI-DSS Level 1 certified payment processors—our atelier servers never store your full credit card or debit card numbers.
To process your order and custom-craft your jewelry, we collect essential details such as your full name, shipping and billing addresses, email address, phone number, ring sizes, and custom engraving requests. We also securely log technical data (such as IP addresses and device types) to prevent fraud and satisfy U.S. high-value transaction requirements.
No. We do not sell your personal information to third parties for monetary payment. We only share necessary data with trusted service providers essential to running our business—such as insured shipping couriers (FedEx, DHL, UPS) to deliver your parcel and payment gateways to clear your payment.
For high-value luxury orders, our concierge team sends a verification email to confirm your exact delivery address, ring dimensions, and custom specifications before production begins. This extra security layer prevents fraudulent credit card transactions, ensures custom sizing accuracy, and protects your investment prior to material allocation.
Cookies are small data files stored on your browser that help our storefront remember your cart items, keep you signed in, and understand how you navigate our site. We use essential cookies for site functionality and analytics/advertising cookies to show you relevant jewelry collections across partner platforms. You can adjust your cookie preferences anytime in your browser settings.
Yes. Depending on your state or regional residence (including California, Virginia, and Colorado residents under state statutes like the CCPA/CPRA), you have the legal right to request access to the personal data we hold about you, request corrections to inaccurate records, or ask for account deletion (subject to legal retention requirements like sales tax records).
To request a copy of your data, correct your information, or submit a deletion request, please email our data protection team directly at privacy@svstarryvowjewelry.com with the subject line "Privacy Rights Request." For your security, we will verify your identity against our order records before fulfilling the request.
Yes. To ensure your shipment arrives safely, we must provide our insured delivery partners (such as DHL, FedEx, or UPS) with your name, physical shipping address, email, and contact phone number. This enables real-time tracking alerts and ensures the courier can collect the mandatory adult signature upon delivery.
We retain your order parameters, gemstone certificates, appraisal records, and custom CAD specifications indefinitely or as required by U.S. tax laws. Keeping your design history on file allows us to easily assist you with future ring re-sizing, warranty services, complimentary polishing, or matching wedding band creations.
No. Our storefront and fine jewelry collections are intended strictly for adult consumers aged 18 and older. We do not knowingly collect or solicit personal data from anyone under the age of 16. If we discover that a minor has submitted personal information without parental consent, we will delete it immediately.
Fully insured delivery with all taxes and duties completely covered. Experience absolute peace of mind as your high-value masterpiece travels securely from our atelier straight to your doorstep.
Investing in forever. Every masterpiece is backed by an enduring lifetime craftsmanship warranty and an absolute authenticity guarantee, featuring meticulously certified stones and master-artisan grading.
Not perfectly suited? Ready-to-Ship items may be returned within 14 days of delivery. Enjoy a seamless return process as we guide you through our standard evaluation and restocking terms.
